Customer Service 775.737.4118

775.737.4118

FREQUENTLY ASKED QUESTIONS

What can I get engraved or printed?
We can engrave or print anything that you desire. We can use any combination of text and art, and we have no restrictions on things like character count or art usage.

What about setup fees or quantity requirements?
For our engraved products, there are no quantity minimums or setup fees.  Although quantity discounts do apply, we can make as few as one glass!  For our printed orders, there is a setup charge of $45 per screen, and the minimum order size is 24 glasses.

Do I select from your designs, or can I make my own?
Either one. We have a number of unique designs that can be easily customized just by entering information in the order form boxes. Or, you can start from scratch and create your own design for use on a glass.

How will I set up the engraving or printing that I want?
Ordering is accomplished through the pull down and text entry windows for each products. If you would like more information on placing orders, please see our Ordering Info page.

How is the engraving done?
We primarily use sandblasting, which is the premier method of engraving on glassware. Sandblasting produces deep, even marks with optimum appearance, and the process allows for the most design flexibility. Please click here for more information on engraving.

How is the printing done?
We use cylindrical screen printing machines to print on our glassware. We use flame pre-treatment and special inks for optimum appearance and durability. Please click here for more information on screen printing.

What kind of glass do you use?
We use only restaurant quality glassware, and there is a difference. We use the type of glasses that you would see in a nice bar or restaurant. Most of our glassware is produced domestically by Libbey Glassware.

Can you engrave or print art?
Certainly. Art is incorporated in many of our own designs, and can be added to any custom design. We have lots of clip art…some of the more popular pieces can be seen on the Ordering Info page.

Can you accept my own art or logo?
Absolutely. We can accept most file types, to include jpeg, bmp, tif, pdf, doc, and eps. Items that allow for customer supplied art (i.e. the Make Your Own or Bulk items) have an order form input to attach art files.

How are prices determined?
Pricing is displayed for each individual item. Other than the screen printing setup charge, there are no additional charges, fees, or costs (other than shipping). Discounts are automatically applied for items of the same design that are placed in the cart as a quantity. 

Do you do large orders?
Absolutely! We can do orders for parties, weddings, business applications, groups, etc. We offer significant discounts for bulk orders.

How fast do orders ship?
Orders will normally leave our facility within 3 business days of order placement. Large bulk orders may take longer. Please note that after we ship the order, shipping transit times will also apply. Ground shipping transit times vary from 1-5 business days depending on your location in the country.

What are the shipping method options?
We ship with FedEx. Our standard option is FedEx Ground, and we also offer both 2 Day and Overnight air service options. Please see our Shipping Info section for details.

What is the return policy?
Please note that since items are permanently marked, we can't accept returns on any custom products.  We will immediately replace an item (at no charge) if we make an error on the engraving or printing. However, we can't be responsible if the error was made by the customer. We will engrave or print what is on the order form, so please proofread your orders for spelling!

Do you offer gift boxing?
Yes. We can gift box your order for $8.95. Items will be packed in a glossy white box, with decorative ribbons and a gift note. The option for gift wrapping is presented on the shopping cart during checkout. Please note that restrictions do apply....the intent is for all items to be boxed together (as in a single gift). If you would like your order split into multiple gift boxes (such as gifts for different individuals), please contact us after order placement. Additional charges may apply for split gift boxes.

What about sales tax?
You will only be charged tax if the order is being shipped to a Nevada address. In that case, Nevada sales tax will be added.

What kinds of credit cards do you accept?
We accept Visa, Mastercard, Discover, and American Express.

Is my personal information that I give you secure?
Absolutely. We will not share your information with anyone. Please see our Privacy Policy for additional information.

Are transactions through your site secure?
Yes. We conduct our transactions through one of the industry leaders in security and protection. All credit card information is encrypted prior to transmission. The transaction is handled within the banking system, and our order administration system only displays the last 4 digits of your credit card.

I have a question that isn’t answered here. What can I do?
Feel free to contact us at info@GlassWithaTwist.com or by phone at (775) 737-4118 with any additional questions. We are open during west coast business hours.