Frequently Asked Questions

What can I get engraved on a glass?

Anything that you like. We can etch any combination of text and art that you desire.

Are there setup fees or quantity requirements?

None whatsoever. We will customize your order at no additional charge, and order size starts at a single glass. However, we do offer discounted pricing on multiple glasses of the same design.

Do I pick from your designs, or can I make my own?

You can do either. We have created a number of unique designs that can be easily customized using the order form inputs. Or, you are welcome to start from scratch and create your own item… each department has a “ Make Your Own” item that allows you to put anything you want on a glass.

How will I set up the engraving that I want?

Ordering is easy and is accomplished through the pull down and text entry windows for each item. If you would like more information on placing orders, please see our Ordering Info page.

How is the engraving done?

We primarily use sandblasting, which is the premier method of marking glass. Sandblasting produces deep, permanent marks with optimum appearance, and allows for the most design flexibility. We do also utilize laser engravers for some special designs. Please click here for more information.

What kind of glass do you use?

We use only high quality glassware, and there is a difference. We use the type of glassware that you would expect to see in a nice bar or restaurant. Most of our glassware is produced domestically by Libbey Glass.

Can you engrave art?

Absolutely. Artwork is incorporated into many of our own designs, and can be added to any designs that you create. We have an entire library of clip art… some of the more popular pieces can be viewed from the Ordering Info page.

Can you engrave my own art or logo?

Yes. We can accept most graphic file types, to include jpeg, bmp, pdf, doc, and eps. Pure black and white images (without shading) work best, although if you send us a color or grayscale image we will manipulate it with our software to optimize the appearance on glass. Items that allow for customer supplied art (such as the Make Your Own glasses, or all Bulk items) have an input to allow for art attachment directly to the order form.

How does pricing work?

Prices are as posted for each individual item. There are no additional fees, costs, or charges (except for shipping). Quantity discounts are posted with each item and are automatically applied. We have a Bulk Orders department with special pricing for large quantities of glasses.

Do you do large orders?

Yes! We can do orders for weddings, businesses, groups, parties, etc. We offer significant discounts for large orders. Please see our Bulk Orders department for more information and pricing.

How quickly do orders ship?

Orders will normally ship out within 3 business days after they are placed. Large bulk orders may take slightly longer. Please note that shipping transit times will also apply after we ship the order. Ground shipping transit times vary depending on your location in the country.

What are the shipping options?

Our standard shipping option is FedEx Ground, and we also offer 2 Day and Overnight Air options. Please see our Shipping Info section for details.

What is the return policy?

In general, we can't accept returns since all items are individually customized and permanently engraved. We will immediately replace an item at no charge if we made an error on the personalization. However, if the error was made by the customer (such as a typo when entering the order) we can’ t be responsible. We will engrave what is entered by the customer, so please proofread your orders for spelling before submitting them!

Do you offer gift wrapping?

Yes. We can gift box your entire order for $8.95. Items will be packed in a glossy white gift box, with decorative ribbons and a gift note. The option for gift wrapping is presented during checkout. Please note that restrictions do apply on gift boxing....the intent is for all items to be boxed together (as in a single gift). If you would like your order split into multiple gift boxes, please contact us after order placement. Additional charges will apply for split gift boxes.

Will I be charged sales tax?

Only if the order is being shipped to an address in Nevada. In that case, Nevada state sales tax will be added to your order.

What kinds of credit cards do you accept?

We accept Visa, Mastercard, Discover, and American Express.

Do you engrave products other than glass?

We only sell engraved glassware on this site. However, please see our sister site TheTipsyGrape.com for a full selection of personalized wine gifts and accessories, including engraved marble, wood, and terra cotta products or our newest site, Personalized Wedding, for personalized wedding favors, unique bridesmaid gifts, groomsmen gifts and many more personalized wedding gifts.

Is my personal information that I give you secure?

Absolutely. We will not share your information with anyone. Please see our Privacy Policy for additional information.

Are transactions through your site secure?

Yes. We conduct our transactions through one of the industry leaders in security and protection. All credit card information is encrypted prior to transmission. Our processor is one of the few that meets the high standards of the Visa Cardholders Information Security Program (CISP).

I have a question that isn’ t answered here. What can I do?

Feel free to contact us at info@GlassWithaTwist.com or by phone at (775) 737-4118 with any additional questions. We are open during west coast business hours.