What can I get engraved on a glass?
Anything that you like. We can etch any combination of text and art that you desire.

Are there setup fees or customization charges?
No. We will customize your order to your exact specifications at no additional charge.

Are there any quantity requirements?
None whatsoever. If you like, you can order only a single glass.

Do I pick from your designs, or can I make my own?
You can do either. We have created a number of unique designs that can be easily customized using the order form inputs. Or, you are welcome to “start from scratch” and create your own item…each department has a “Make Your Own” item that allows you to put anything you want on a glass.

How will I set up the engraving that I want?
Ordering is easy and is accomplished through the pull down and text entry windows for each item. If you would like more information on placing orders, please see our Ordering Info page.

How is the engraving done?
We use a computer controlled laser system to custom engrave your order.

What kind of glass do you use?
We use only high quality glassware, and there is a difference. We use the type of glassware that you would expect to see in a nice bar or restaurant.

Can you engrave art?
Yes. Artwork is incorporated into many of our own designs, and can be added to any designs that you create. We have an entire library of clip art…some of the more popular pieces can be viewed from the Ordering Info page.

Can you engrave my own art or logo?
Absolutely. We can accept any graphics file format. Black and white images work best, although if you send us a color or grayscale image we will manipulate it with our software to optimize the appearance on glass.

How do I send you my own art or logo?
Please just attach it to an email and send it to us at info@GlassWithaTwist.com. On the order form you can mention in the instructions that you will be sending us artwork. We will match up your order with your emailed image, and we will then follow your layout instructions to create your item.

How does pricing work?
Prices are as posted for each individual item. There are no additional fees, costs, or charges. Quantity discounts are posted with each item and are automatically applied. We have a Bulk Order department with special pricing for large quantities of glasses.

Do you do large orders?
Yes! We can do orders for weddings, businesses, groups, parties, etc. We offer significant discounts for large orders. Please see our Bulk Orders department for more information and pricing.

How quickly do orders ship?
Orders will normally ship 1-2 business days after they are placed. Large bulk orders may take slightly longer.

What are the shipping options?
Our standard shipping option is FedEx Ground/Home Delivery, and we also offer 2 Day and Overnight Express options. Please see our Shipping Info section for details.

What is the return policy?
We will immediately replace an item at no charge if we made an error on the personalization. However, if the error was made by the customer (such as a typo when entering the order) we can’t be responsible. We will etch what is entered by the customer, so please proofread your orders for spelling before submitting them!

Do you offer gift wrapping?
Yes. We can gift box your entire order for $8.95. Items will be packed in glossy white gift boxes with red bows. A gift note can be specified. The option for gift wrapping is presented during checkout.

Will I be charged sales tax?
Only if the order is being shipped to an address in California. In that case, California state sales tax will be added to your order.

What kinds of credit cards do you accept?
We accept Visa, Mastercard, Discover, and American Express.

Do you engrave products other than glass?
We only sell engraved glassware on this site. However, please see our sister site www.TheTipsyGrape.com for a full selection of fun wine related gifts and accessories, including engraved marble, wood, and terra cotta products.

Is my personal information that I give you secure?
Absolutely. We will not share your information with anyone. Please see our Privacy Policy for additional information.

Are transactions through your site secure?
Yes. We conduct our transactions through one of the industry leaders in security and protection. All credit card information is encrypted prior to transmission. Our processor is one of the few that meets the high standards of the Visa Cardholders Information Security Program (CISP).

I have a question that isn’t answered here. What can I do?
Feel free to contact us at info@GlassWithaTwist.com or by phone at (775) 453-1038 with any additional questions.